SERVICE
TOTAL SUPPORT FROM CONSULTATION TO AFTER SALES SERVICES.
It is our mission to provide the best solutions for all customers. What we offer is not only machinery
itself but
also a total support service based on individual customer’s needs. We are aiming at customers’ longstanding
satisfaction with both HITEC products and services.
SALES SERVICE
Our sales team introduces the best machinery matching to customers' needs and provides follow-up services
after
sales.
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INQUIRY
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Receive inquiry by telephone, e-mail, or face to face.
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CONSULTATION & PROPOSAL
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Consult about selecting optimal machinery and planning machinery layout according to
customers’ needs.
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QUOTATION
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Submit quotation, including transaction quotation condition, warranties, and delivery time.
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ORDER
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Receive orders after customers’ confirmation on quotation.
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AFTER SALES FOLLOW-UP
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Contact customers in order to ensure that they are satisfied with products and services.
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Service Contact
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@hitec_service
TURNKEY SOLUTION
Our long experience in the industry will support customers to choose their optimal machinery combination. We
suggest
facility design, machinery selection, product line layout, installation, instruction for operation, etc. to
meet
customers’ needs and budget, then customers are able to manufacture various food products effectively and
efficiently. Customers just need to “turn keys” as our promising products and services will make “ready to
start
system”.
AFTER SALES-SERVICES (CUSTOMER SERVICES)
Our service team provides professional and comprehensive services for customers.
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DELIVERY & INSTALLATION
- Commission at customer's factory
- Give instruction for operation & maintenance
- Provide training for operation & maintenance
- Prepare instruction manual and specifications
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MAINTENANCE
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Provide both periodic maintenance service and preventive maintenance package service*
* The service will be charged after warranty is expired.
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SUPPORT IN FAILIURE TIME
- Support by telephone or e-mail
- Undertake repair-field service, and repair-depositing and repairing service at HITEC
- Rent demo machinery in case of a long-term repair
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SPARE PARTS ORDER
- Reserve spare parts for urgent needs of customers
- Handle such urgent parts orders by service assistant staffs stationed at HITEC
@hitec
